Return and Refund Policy

Return & Refund Policy

We want you to feel confident when shopping with us. If for any reason you are not satisfied with your purchase, our return and refund policy is designed to make the process simple and transparent.

Return Guidelines

  • Return Window: You may request a return within 8 days of receiving your order.
  • Condition: Products must be unused, unopened, and in their original packaging. Items showing signs of use or tampering will not be accepted.
  • Exclusions: Please note that optics-related products are non-returnable due to their sensitive nature.

How to Request a Return

To initiate a return, please get in touch with our support team at Sales@lasez.com. Share your order number and details about the item you wish to return, and our team will guide you through the next steps.

Refund Policy

We are committed to making sure your shopping experience is smooth and fair. Refunds are handled with care to ensure full transparency.

1. Eligibility for Refund

  • Returns must be requested within 8 days of purchase (14 days for electronic items).
  • Items must be in the same condition you received them—unused, unopened, and in their original packaging.

2. Refund Request Process

  • Contact our customer service team at Sales@lasez.com to submit your refund request.
  • Include your order number and the reason for return.
  • Once approved, you’ll receive detailed instructions on how to send the item back.

3. Shipping Costs

  • Customers are responsible for return shipping unless the return is due to a defect or an error on our part.
  • We recommend using a trackable courier service for safe delivery of the returned product.

4. Inspection & Approval

  • All returned products are carefully inspected upon arrival.
  • If the return meets our conditions, your refund will be processed within 8 business days.
  • Refunds are credited back to the original payment method used at checkout.

5. Non-Refundable Items

  • Certain items, including optics products, are not eligible for a refund.

Need Assistance?

If you have any questions regarding our return or refund process, our support team is here to help. Contact us at Sales@lasez.com.

We value your trust and aim to provide a seamless experience every time you shop with us.